TERMS & CONDITIONS

CUSTOMER CARE

We treat every customer as if our business depends upon it. Because it does. We communicate openly and set expectations early. It is about building relationships, getting to know you, and helping you grow, and manage your estimates. What you receive from ODE are experience, knowledge, and talent. Our employees are governed by Matthew (7:12): “In everything, do to others what you would have them do to you. . . .”

Privacy & Safety

PRIVACY & SAFETY

We do NOT sell, offer or disclose any customer information.

PAYMENT

Terms of Agreement:

By paying the initial payment, you agree to the following:

A. No estimate will be written until we receive the $89.00 deposit.

B. Deposits are non-refundable. They can be transferred to another estimate. If no information or contact is provided within 14 days of receiving the deposit, it will be forfeited.

C. If the estimate exceeds $8,999, a supplement invoice for the balance of 1% of the estimate total minus the deposit will be sent. All supplement payments are due within seven (7) days of notification of final billing. If no payment is made within seven (7) days, you forfeit the down payment, and the estimate will be deleted. Estimates are held in our system for 90 days. After 90 days, it is deleted.

D. If an estimates total exceeds $50,000, half of the final amount must be paid prior to releasing the scope for review and final payment.

E. If you or your company has an unpaid outstanding balance of more than seven (7) days, no additional estimates will be started or any edits to existing estimates made until the outstanding payment is made.

F. No one may request the estimate or inquire about the estimate outside of the purchaser. All information is kept strictly confidential and will not be released to any parties without the express permission of the purchaser.

G. Once the final draft is sent, any revisions or changes that increase the estimate amount by $1,000 from the amount paid on the first invoice will be billed at 1%.

H. The payment of final estimates is considered accepted as is, and the job is closed. OnDemand Estimates is not liable for the estimate being accepted by third parties or any changes to the scope of the estimate at a future date. If changes are requested after 10 days, the job will be considered a new job, and charges will be based on 1% of the estimate as written with changes.

REFUND POLICY

All sales are final, and no refunds shall be issued unless a mistake was made on behalf of OnDemand Estimates. We will only enter information into the estimate as provided by the client. If we make a suggested addition and you approve of the item, it is considered a part of your estimates total value. We cannot guarantee the acceptance of any estimate and are not liable for the acceptance or rejection of any items in an estimate by the payor.

PAYMENT METHODS

PAYPAL